We recommend checking the delivery immediately for any noticeable damage. If you notice that product(s) are not in acceptable condition or any other irregularities, please contact the customer service team immediately.

Please contact the customer service team.  When contacting the customer service team, please quote your order number and provide a full description of the compliant (and where possible provide photos of the issue) and the quantity affected.  This will enable the customer service team to resolve your issue as quickly as possible.

Product specific questions:

Glass is 100% recyclable and can be recycled endlessly without loss in quality or purity. Glass is made from readily available domestic materials, such as sand, soda ash, limestone and “cullet,” the industry term for furnace-ready recycled glass. The cullet glass percentage used is 10%-40%. Glass that is coloured or glass that is colour sprayed can also be recycled, however, it is advised for the customer to check with their local Waste Authority for further advice & to ensure they have the capabilities to collect & recycle the glass. Most Waste Authorities will issue separate Glass Recycling Bins.

Currently, our closures and lids are made up of an assortment of both single and mixed material items.  For example, the pipettes we supply are made from multiple materials (cap, bulb, and glass), therefore in this case, each of these items needs to be disposed of separately.  While not all our closures/lids can be recycled at this time, we are always looking at possible alternatives so that we can provide more sustainable options in the future. [I am looking into this in more detail and will be able to provide more information in future)

We do not test products or ingredients on animals, or commission other organisations to do so on its behalf.  We do not purchase or use any materials from any company that tests anything on any animals for any purpose (except for the unavoidable case of needing to meet the requirements of REACH legislation).  We operate on a Fixed Cut-off Date of 1st June 2007, after which ingredients and products supplied to us should not have been tested on animals by any of its suppliers (REACH came into force on 1st June 2007, which is why we have chosen this cut-off date).  We encourage suppliers that must test for safety, to use alternative testing methods and to fund the development of non-animal testing methods.  We do not use ingredients and products that contain animal derivatives that are unsuitable for vegetarians.

All Clear & Amber glass bottles & jars. 

All Food Caps & Lids. 

We can confirm that these products meet all UK/EU food contact legislation requirements (Materials and Articles in Contact with Food (England) Regulation 2012 and Regulation (EC) No 1935/2004 and subsequent updates and amendments), as confirmed by our suppliers. 

However, the Customer acknowledges and agrees that they are responsible for ensuring that all Vessels are clean and free from contamination such that the Vessel meets all regulatory standards for the product it will house, before the Vessels are filled by the Customer or any of its contractors (please refer to our full T&Cs for more information).

To greatly reduce the risk of thermal shock, we recommend the following:

• For hot filled product we would recommend that the containers are filled at ambient temperatures, therefore allow the glass to reach room temperature before filling.
• Heating and cooling should be gradual, by slowly taking the glass up to the required temperature and then slowly cooling it back down.
• Freezing should be slow, ensuring sufficient headspace in the vessel to allow the product to expand without unduly stressing the container.  Thawing should be natural and not under assist from a heat source.