Terms & Conditions
Unit 23 Lordswood Industrial Estate
Colorlites Ltd address is Unit 23 Lordswood Industrial Estate Chatham, Kent ME5 8UD and our registered address is Colorlites Ltd, Hexham Villa, Egton Terrace, Birtley, Chester-le-Street, County Durham, DH3 1LX and we are registered in England and Wales with company registration number 01851465, VAT registration number GB374601554.
To be eligible to purchase goods on this site and lawfully enter into a contract with Colorlites Ltd on this site under English law you must a) be aged over 18 years b) be the holder of a valid credit/debit card.
The contract between you and Colorlites Ltd will be concluded in English.
PLACING AN ORDER
By placing an order with us you will be deemed to have read, understood and agreed to these Terms and Conditions. If you are unhappy with any aspect of these, then you should contact us before placing an order with us. These Terms and Conditions and your use of our web site are governed by English law and you agree to submit to the non-exclusive jurisdiction of the English court. This does not affect your non-excludable statutory rights. This website and our Terms and Conditions have been designed for use within the United Kingdom and under UK law. Whilst we are happy to consider requests for products and enquiries from outside the United Kingdom, we give no warranty, express or implied that the use of this website or the placing of any order through this website from outside the UK complies with any applicable non-UK laws or regulations. Accordingly, any products or promotions not permitted under your local law are not offered to you. A contract between the customer and Colorlites Ltd for the sale of our products will only exist once an order has been accepted, processed and dispatched (at which point the buyers credit/debit card will be charged for the value of the goods dispatched). This does not affect the customer's statutory rights. Prices and availability of goods is subject to change without notice. This means that the price confirmed after placing the order may be different to that charged at delivery. Every effort is made to ensure that this will not happen – please refer to our returns policy. A delivery charge will be added to your order value where appropriate, please see delivery times and charges.
All items that are produced to order are subject to a delivery quantity tolerance of +/- 5% and will be invoiced accordingly.
For all decoration of Free Issued glass please allow 5% glass wastage per process.
You will be guided through the order purchase process by a series of simple instructions and will have the opportunity to review your order and confirm it is correct prior to order completion. Once you have placed your order, we will send you an email acknowledgement providing you with your order details and the value of your order, which has been debited to your debit/credit card. This is not an order acceptance form from Colorlites Ltd.
Unless we have notified you that we cannot accept your order or you have cancelled your order in accordance with our cancellation procedure, our acceptance of your order and the completion of the contract between Colorlites Ltd and you will take place when we have dispatched the ordered goods to you. To cancel an order that has already been dispatched, you will need to follow the returns procedure.
If we are unable to complete your order following our order acknowledgement, we will contact you by telephone or email advising you of this.
If you require any help with your order, please contact us at +44 (0) 1634 862839 -
Monday - Thursday 8.30am - 5.00pm and Friday 8.30am - 1.00pm.
Clear glass goods can be returned within 7 working days of receipt. Shipping costs and a 10% restocking fee will be deducted from the refund. Goods returned should be received in the same condition as shipped out in and unused, with the original packaging. We cannot accept items for a refund or exchange if they have been damaged. If goods are returned after 7 working days they will not be refunded. Please note the cost of returning the goods must be met by the customer. Unfortunately this will not be reimbursed by Colorlites Ltd.
Coloured glass is coloured to order and we will not accept returns on these however if they are damaged or faulty then we will offer replacements or other alternatives (which ever we feel is more suitable).
For all returns, except where the item is faulty, the customer agrees to arrange and pay for the return of the products to us. To return any faulty products to us, please email email@example.com, giving full details of the items, order number and reason for return. If your request for return is accepted, you will be contacted via email with a returns number and instructions. You will required to pack the items in the same way that they were despatched to you. Enclose the invoice/delivery note along with your returns number and send to Colorlites Ltd, Colorlites Ltd, Unit 23 Lordswood Industrial Estate Chatham, Kent ME5 8UD marked 'returns'. When returning items it is strongly recommended to obtain proof of posting. We cannot accept responsibility for items lost in transit. We will only refund or provide an exchange for the costs of postage where the item returned is faulty.
PAYMENT AND TAXES
We accept online payment in a secure environment by credit and debit card; we currently accept Visa and MasterCard and a number of other major cards. We also accept payment via PayPal Secure Payments, ApplePay and GooglePay. All transactions are shown in £ sterling. All prices quoted on this website are accurate at the time of publication and are quoted in sterling (£) exclusive of UK sales tax (VAT) at the current rate and exclusive of delivery charges. If your order is being dispatched to a destination outside the European Community (EC) then your sales tax will be zero. If your order is being sent to a member state of the EC then the selling price will include VAT at the current rate. The current rate of VAT is 20%. Any customs or import duties levied once the package reaches your destination country will be your responsibility as we have no control over these charges and cannot predict them.
You may pay using any of the above methods. You confirm that the credit or debit card that is being used is yours. All credit/debit cardholders are subject to violation checks and authorisation by the card issuer. If the issuer for any reason refuses to authorise payment to us, pre or post payment, we will not be liable for a delay or cancellation of your order.
All dates quoted for delivery are estimated delivery dates only and may be subject to change and we can accept no liability for any loss or damage (whether direct or indirect) for delivery at any time other than the estimated date for delivery. All orders received will, subject to availability or custom configuration options selected, be dispatched within 1-2 working days and We will deliver goods in accordance with the delivery option chosen by you during the order process. Any delivery timescales are approximate. Orders may be delivered in more than one part. We do not accept any liability for a delay in delivery caused by third parties, weather conditions or any other reason outside of our reasonable control.
ACCEPTANCE OF GOODS
When you receive your goods, you must inspect them carefully. You will have deemed to have accepted them unless you notify us that you have cancelled your order and/or you return them to us in accordance with our returns procedure. If you take no such action then we will not be obliged to accept any rejection of the goods at a later date. Your statutory rights are not affected. It is our responsibility to supply you with goods that meet your consumer rights. If you have any concerns that we have not met our legal obligations please contact us at firstname.lastname@example.org
DESCRIPTION OF GOODS
Whilst we take all reasonable care to make sure that all details, prices, descriptions and images of products on this site are correct at the time of entry, we cannot guarantee that they are complete or error free. We endeavour to display through this website all items in our current range. We aim to hold stock of all styles and sizes whilst a product is active.
The legal ownership of the goods will remain with Colorlites Ltd until full payment has been received. Upon a refund the legal ownership of the goods will immediately revert to Colorlites Ltd.
Once delivery has been completed the risk in goods will be transferred to you.
When using this site, you shall comply with our terms and conditions. You shall act always in accordance with the law, custom and in good faith.
You are responsible for maintaining the confidentiality of your account and password and for taking all reasonable measure to protect and prevent access to your account. You agree to accept responsibility for all activities that occur under your name and password. If you believe your account is being hacked please contact us immediately. If you forget your password we will reset it upon request and send it to the email address you supplied to us upon registration. Your account can be cancelled by contacting us at 01634 862839
Should you wish to make a complaint, please put it in writing and post or email it to the following details: By email to: salesdesk@colorlites,com. Please reference COMPLAINT in the subject line
By post to:
Colorlites Ltd, Unit 23 Lordswood Industrial Estate Chatham, Kent ME5 8UD
Any complaint made should include:
- Contact details of the Complainant (including postal and e-mail address).
- The subject of the complaint.
- Date of purchase and details of product purchased.
Complaints should be made immediately of the Complainant becoming aware of the grounds for a complaint.
How We Will Handle Complaints
As soon as a formal complaint has been received, we will aim to acknowledge receipt within 3 working days.
We will look to respond no later than 8 weeks from receipt of complaint following our investigation.
Please note that if the details of the complaint are not clear and concise and there is ambiguity about what the subject matter is, the Complainant will be asked to clarify certain points.
CONFORMITY OF GOODS
DISCLAIMER & LIMITATIONS OF LIABILITY
Colorlites Ltd Limited does not seek to exclude or limit liability for death or personal injury arising from its negligence or that of its members agents directors or employees or for any fraudulent misrepresentation. To the fullest extent permitted by law and save as provided above, neither Colorlites Ltd nor any associated company shall be liable to you by reason of any representation, or any implied warranty, condition or other term, or any duty at common law, or under the express terms of the contract, or in negligence (whether on the part of Colorlites Ltd or any of its members, agents, directors, employees or otherwise) for any indirect special or consequential loss or damage (including but not limited to loss of profit or loss of saving), costs, expenses or other claims for compensation whatsoever which arise out of or in connection with the use of this website, the supply of the products or their use or resale by you."The limitations of liability in these conditions shall apply equally for the benefit of Colorlites Ltd and any other associated company of Colorlites Ltd as if references to Colorlites Ltd included references to each such associated company." While Colorlites Ltd uses reasonable endeavours to ensure that the information on this website is accurate and up to date, it does not give any warranty as to its accuracy or completeness and Colorlites Ltd will not be responsible for any errors or omissions or for the results arising from the use of such information. While Colorlites Ltd takes all reasonable steps to ensure a fast and reliable service, it does not guarantee that your use of this website will be interruption or error free and will not be responsible for any disruption, loss of or corruption of any material in transit, or loss of or corruption of material or data when downloaded onto any computer system. Further, Colorlites Ltd will not be responsible nor liable for your use of any other websites which you may access via links within this website. Colorlites Ltd does not control these websites and is not responsible for their content. Any such links are provided merely as a service to users of this website and their inclusion in this website does not constitute an endorsement by or affiliation with Colorlites Ltd. The entire liability of Colorlites Ltd under or in connection with any contract for any products to which these conditions apply shall not exceed the price of the products, except as expressly provided in these conditions. Colorlites Ltd will not be liable to you or be deemed to be in breach of the contract by reason of any delay in performing, or any failure to perform, any of its obligations in relation to the products ordered by you if the delay or failure was due to any cause beyond its reasonable control. Colorlites Ltd may assign or transfer any of its rights or sub contract any of its obligations under these terms and conditions to any third party. You may not assign or transfer any of your rights or sub contract any of your obligations under these terms and conditions except with the specific permission in writing of Colorlites Ltd. No person who is not a party to these terms and conditions shall have any right to enforce any term under the Contracts (Rights of Third Parties) Act 1999. Nothing in these conditions is intended nor shall affect any of your statutory rights that may not be legally excluded.
INTELLECTUAL PROPERTY - COPYRIGHT AND TRADEMARK
The contents of these pages (including pictures, designs, logos, photographs, text written and other materials) are the copyright trademark or registered trademark of Colorlites Ltd or its content and technology providers or their respective owners. ALL RIGHTS RESERVED. The copying, modification, distribution, reproduction, or incorporation into any other work of part or all of the material available on this website in any form is prohibited save that you may: Copy, print or download extracts of the material on this website for the sole purpose of using this website or placing an order with Colorlites Ltd. Copy print or download the material on this site for the purpose of sending to individual third parties for their personal information provided that you acknowledge us as the source of the material and that you inform the third party that these conditions apply to them and that they must comply with them.