Customer Warehouse Collections

1. Order Placement:

• Domestic Customers can select a "Collect from Warehouse" option at checkout.
• Customers must specify their intended collection date and time in the order notes or via a follow-up with CST with 2 days handling in mind and a maximum of a week or two in future.

2. Preparing Orders:

• Once the order is picked and packed, mark it in BC with the status: "Ready for Collection."
• CST to email customer confirming the order is ready, reminding them to collect within 48 hours.

3. Collection Requirements:

• Customers (or their representative) must present:
• A copy of their order confirmation email
• Or a valid ID matching the order details
• If a third party is collecting (e.g., a courier or friend), the customer must notify CST in advance with the name of the collector.

4. Collection Times:

• Collections can only be made between [warehouse opening hours here, e.g., 9am–4pm, Monday to Friday].
• No weekend collections unless otherwise agreed.

5. Missed Collections:

• If not collected within 48 hours of the agreed date, CST will:
• Contact the customer to reschedule.
• Hold the order for a maximum of 72 hours.
• After 72 hours without successful collection:
• The order will be cancelled (unless otherwise agreed).
• Goods will be returned to stock and any refund processed according to standard policy.

6. Terms and Conditions:

• Customers agree at checkout that failure to collect within 24–72 hours may result in order cancellation and potential restocking fees.
• CST to include a standard collection T&Cs message in the order confirmation email.

T&Cs

By selecting the "Collect from Warehouse" option at checkout, you agree to the following terms:

• Collection Timeframe:
• Customers must specify their intended collection date and time when placing the order, allowing for a minimum 2-day handling period.
• The collection date must be within a maximum of two weeks from the order date unless otherwise agreed.
• Order Readiness:
• Customers will receive an email confirmation from our Customer Service Team (CST) once their order is ready for collection.
• After notification, customers are expected to collect their order within 48 hours of the agreed collection date.
• Collection Requirements:
• Customers (or their authorised representative) must present either a copy of the order confirmation email or a valid ID matching the order details at the time of collection.
• If a third party is collecting the order, CST must be informed in advance with the name of the collector.
• Collection Times:
• Collections must take place during our standard warehouse operating hours: [Insert warehouse hours, e.g., 9:00am–4:00pm, Monday to Friday].
• Weekend collections are not permitted unless previously arranged.
• Missed Collections:
• If the order is not collected within 48 hours of the agreed collection date, CST will attempt to contact the customer to reschedule.
• Orders will be held for a maximum of 72 hours after the initial agreed collection date.
• If no collection is made within 72 hours and no alternative arrangements are agreed, the order may be cancelled, and items returned to stock.
• Refunds, if applicable, will be processed according to our standard returns policy, and restocking fees may apply.
• Liability:
• We are not responsible for orders not collected within the agreed timeframe.
• Customers are responsible for ensuring safe transport of goods once collected.