All delivery dates provided are estimated only and may be subject to change. While we strive to meet these estimates, we cannot accept liability for any loss or damage—direct or indirect—resulting from delivery occurring outside the estimated timeframe.

Orders, subject to product availability are generally dispatched within 3 working days. Your goods will be delivered according to the delivery option you chose at checkout. Please note that all delivery timescales are approximate, and orders may arrive in multiple shipments.

We cannot accept responsibility for delivery delays caused by third parties, adverse weather conditions, or any other circumstances beyond our reasonable control.

Shipping FAQ's

Shipping costs are calculated based on the weight and destination of your order.

Rates start from £4.77 for parcels up to 1kg, and up to £70 per pallet for larger shipment.

Your exact shipping cost will be automatically calculated at checkout, once your order is ready.

Please note: Larger, heavier, or more complex shipments may require a separate shipping quote, which we’ll provide promptly.

We currently offer Next Day Shipping as our standard delivery service. At this time, we do not offer alternative or lower-cost shipping options.

Please note: Our dispatch time is typically between 2 to 3 working days, and your order will be shipped on a next-day service once it has left our warehouse. Tracking details will be automated through our courier.

Yes, we do ship internationally.

Shipping rates to many destinations, such as Norway, Germany, and France, are available to view at checkout.

For regions further afield – including China, Africa – shipping is offered on a price on request basis, due to varying international carrier rates.

To arrange international delivery to these regions, please contact our customer support team, who will be happy to assist with a personalised quote.

At this time, we’re unable to offer an expedited service beyond what’s already in place.

All orders are dispatched within 2-3 days and sent via our Next Day Shipping service once they leave our warehouse.

We understand the excitement of receiving your order and always do our best to get it to you promptly!

We aim to process all orders within 2–3 business days. Please note that we do not process orders over the weekend.

During busy periods – such as holidays or special launches – processing times may be a little longer. If there are any delays, rest assured we’ll keep you informed every step of the way.

Yes, absolutely. Once your order is dispatched, tracking details will be sent automatically to you via email from our dedicated courier. Alternatively, you can quickly track your delivery using our chat box in just a few clicks..

We’re pleased to share that we’re working towards offering a warehouse collection service for our customers. In the near future, you’ll be able to collect your orders directly from our warehouse in Chichester. We’re putting everything in place to make this option available soon and look forward to offering you even more flexibility and convenience.

If your expected delivery date has passed, don’t worry — we’re here to help.

Here are a few steps to take:

  • Check your tracking information – This will give you the most up-to-date status on your parcel.
  • Still need help? - Please don’t hesitate to get in touch with us via our support chat or email. Our team will be happy to assist and look into it for you promptly.

Yes — as long as your order hasn’t yet been dispatched, we’re happy to help.

Please contact us as soon as possible via our support chat or email, and we’ll do our best to update your shipping details before your parcel leaves our warehouse.

If you’re not in when delivery is attempted, the courier will leave a calling card or try to redeliver. Sometimes, your parcel may be left in a safe place or taken to a nearby collection point, depending on the courier’s policy.

If you would like your parcel left in a specific ‘safe place,’ please add this note to your order at the time of purchase. This ensures the correct delivery instructions are selected when your order ships from Chichester.

Please note that our courier partner, cannot take delivery instructions from us if the wrong option has been chosen automatically in their system, so adding the note at checkout helps avoid any confusion.

If you’re ever unsure about your parcel’s status, feel free to contact us — we’re here to help.

Yes, occasionally deliveries can be delayed due to factors beyond our control. This may include adverse weather conditions, courier service disruptions, or increased demand during busy seasons.

Please be assured that we always aim to deliver your order promptly and will keep you informed if any delays arise. We appreciate your patience and understanding as we work hard to minimise any inconvenience.

When products are delivered outside of the UK, unless we have specifically agreed to include these in our delivery costs, you are responsible for any customs duties, import taxes, and handling fees.