Frequently Asked Questions

Recomendamos comprobar la entrega inmediatamente para detectar cualquier daño notable. Si nota que los productos no están en condiciones aceptables o presentan alguna otra irregularidad, comuníquese con el equipo de atención al cliente de inmediato.

Póngase en contacto con el equipo de atención al cliente. Cuando se comunique con el equipo de servicio al cliente, indique su número de pedido y proporcione una descripción completa del problema (y, cuando sea posible, proporcione fotografías del problema) y la cantidad afectada. Esto permitirá que el equipo de atención al cliente resuelva su problema lo más rápido posible.

Preguntas específicas del producto:

El vidrio es 100% reciclable y se puede reciclar infinitamente sin pérdida de calidad o pureza. El vidrio se fabrica a partir de materiales domésticos fácilmente disponibles, como arena, carbonato de sodio, piedra caliza y “cullet”, el término industrial para referirse al vidrio reciclado listo para calentar. El porcentaje de vidrio reciclado utilizado es del 10% al 40%. El vidrio coloreado o el vidrio rociado con color también se puede reciclar; sin embargo, se recomienda que el cliente consulte con su Autoridad de Residuos local para obtener más consejos y asegurarse de que tiene la capacidad de recolectar y reciclar el vidrio. La mayoría de las autoridades de residuos emitirán contenedores de reciclaje de vidrio separados.

Actualmente nuestros cierres y tapas se componen de un surtido de artículos tanto de un solo material como mixto. Por ejemplo, las pipetas que suministramos están hechas de varios materiales (tapa, pera y vidrio), por lo que, en este caso, cada uno de estos elementos debe desecharse por separado. Si bien no todos nuestros cierres/tapas se pueden reciclar en este momento, siempre estamos buscando posibles alternativas para poder ofrecer opciones más sostenibles en el futuro. [Estoy investigando esto con más detalle y podré brindar más información en el futuro)

No probamos productos o ingredientes en animales, ni encargamos a otras organizaciones que lo hagan en su nombre. No compramos ni utilizamos ningún material de ninguna empresa que pruebe nada en animales para ningún propósito (excepto en el caso inevitable de tener que cumplir con los requisitos de la legislación REACH). Operamos con una fecha límite fija del 1 de junio de 2007, después de la cual los ingredientes y productos que nos suministran no deberían haber sido probados en animales por ninguno de sus proveedores (REACH entró en vigor el 1 de junio de 2007, razón por la cual hemos elegido esta fecha límite). Alentamos a los proveedores que deben realizar pruebas de seguridad a utilizar métodos de prueba alternativos y a financiar el desarrollo de métodos de prueba sin animales. No utilizamos ingredientes ni productos que contengan derivados animales que no sean aptos para vegetarianos.

Todas las botellas y frascos de vidrio transparente y ámbar.

Todas las tapas y tapones para alimentos.

Podemos confirmar que estos productos cumplen con todos los requisitos de la legislación sobre contacto con alimentos del Reino Unido y la UE (Reglamento de materiales y artículos en contacto con alimentos (Inglaterra) de 2012 y Reglamento (CE) n.º 1935/2004 y actualizaciones y modificaciones posteriores), según lo confirmado por nuestros proveedores.

Sin embargo, el Cliente reconoce y acepta que es responsable de garantizar que todos los recipientes estén limpios y libres de contaminación, de modo que el recipiente cumpla con todos los estándares regulatorios para el producto que albergará, antes de que el cliente o cualquiera de sus contratistas llene los recipientes. (Consulte nuestros Términos y condiciones completos para obtener más información).

Para reducir en gran medida el riesgo de choque térmico, recomendamos lo siguiente:

• Para productos llenados en caliente, recomendamos que los recipientes se llenen a temperatura ambiente; por lo tanto, deje que el vidrio alcance la temperatura ambiente antes de llenarlos.
• El calentamiento y el enfriamiento deben ser graduales, llevando lentamente el vidrio a la temperatura requerida y luego enfriándolo lentamente nuevamente.
• La congelación debe ser lenta, asegurando suficiente espacio libre en el recipiente para permitir que el producto se expanda sin estresar excesivamente el recipiente. La descongelación debe ser natural y no con la ayuda de una fuente de calor.

Shipping costs are calculated based on the weight and destination of your order.

Rates start from £4.77 for parcels up to 1kg, and up to £70 per pallet for larger shipment.

Your exact shipping cost will be automatically calculated at checkout, once your order is ready.

Please note: Larger, heavier, or more complex shipments may require a separate shipping quote, which we’ll provide promptly.

We currently offer Next Day Shipping as our standard delivery service. At this time, we do not offer alternative or lower-cost shipping options.

Please note: Our dispatch time is typically between 2 to 3 working days, and your order will be shipped on a next-day service once it has left our warehouse. Tracking details will be automated through our courier.

Yes, we do ship internationally.

Shipping rates to many destinations, such as Norway, Germany, and France, are available to view at checkout.

For regions further afield – including China, Africa – shipping is offered on a price on request basis, due to varying international carrier rates.

To arrange international delivery to these regions, please contact our customer support team, who will be happy to assist with a personalised quote.

At this time, we’re unable to offer an expedited service beyond what’s already in place.

All orders are dispatched within 2-3 days and sent via our Next Day Shipping service once they leave our warehouse.

We understand the excitement of receiving your order and always do our best to get it to you promptly!

We aim to process all orders within 2–3 business days. Please note that we do not process orders over the weekend.

During busy periods – such as holidays or special launches – processing times may be a little longer. If there are any delays, rest assured we’ll keep you informed every step of the way.

Yes, absolutely. Once your order is dispatched, tracking details will be sent automatically to you via email from our dedicated courier. Alternatively, you can quickly track your delivery using our chat box in just a few clicks..

We’re pleased to share that we’re working towards offering a warehouse collection service for our customers. In the near future, you’ll be able to collect your orders directly from our warehouse in Chichester. We’re putting everything in place to make this option available soon and look forward to offering you even more flexibility and convenience.

If your expected delivery date has passed, don’t worry — we’re here to help.

Here are a few steps to take:

• Check your tracking information – This will give you the most up-to-date status on your parcel.
  
• Still need help? - Please don’t hesitate to get in touch with us via our support chat or email. Our team will be happy to assist and look into it for you promptly.
  

Yes — as long as your order hasn’t yet been dispatched, we’re happy to help.

Please contact us as soon as possible via our support chat or email, and we’ll do our best to update your shipping details before your parcel leaves our warehouse.

If you’re not in when delivery is attempted, the courier will leave a calling card or try to redeliver. Sometimes, your parcel may be left in a safe place or taken to a nearby collection point, depending on the courier’s policy.

If you would like your parcel left in a specific ‘safe place,’ please add this note to your order at the time of purchase. This ensures the correct delivery instructions are selected when your order ships from Chichester.

Please note that our courier partner, cannot take delivery instructions from us if the wrong option has been chosen automatically in their system, so adding the note at checkout helps avoid any confusion.

If you’re ever unsure about your parcel’s status, feel free to contact us — we’re here to help.

Yes, occasionally deliveries can be delayed due to factors beyond our control. This may include adverse weather conditions, courier service disruptions, or increased demand during busy seasons.

Please be assured that we always aim to deliver your order promptly and will keep you informed if any delays arise. We appreciate your patience and understanding as we work hard to minimise any inconvenience.

When products are delivered outside of the UK, unless we have specifically agreed to include these in our delivery costs, you are responsible for any customs duties, import taxes, and handling fees.

Customers will receive a notification when their order has been dispatched and scheduled for delivery.

If the first delivery attempt is unsuccessful, a calling card will be left with details, and the customer will receive a notification to reschedule with the delivery hub. The courier will attempt a maximum of two deliveries. After two unsuccessful attempts, the order will be returned to Colorlites. To have your order re-delivered, it will need to be rebooked, and additional delivery charges will apply.

If you request for your order to be left in a safe place, the courier will leave the parcel in the designated location, and proof of delivery will be available. Please note that the security of the safe place is the customer’s responsibility. Colorlites cannot be held responsible for missing items once the order has been delivered to the safe place with proof of delivery.

Yes, unused and undamaged items can be returned within 14 days of delivery for a full refund. You must return them at your own expense to: Unit 5, Gravel Lane, Quarry Lane Industrial Estate, Chichester, PO19 8PGin their original packaging where possible.

Yes, customers are responsible for the cost of returning unwanted items.

No, personalised goods – including decorated or painted glassware made to your specification – are non-returnable unless they are faulty or damaged.

Please contact us as soon as possible. We’ll discuss your options for a return or replacement.

We aim to process all orders within 2–3 business days. Please note that we do not process orders over the weekend.

During busy periods – such as holidays or special launches – processing times may be a little longer. If there are any delays, rest assured we’ll keep you informed every step of the way.

No, we do not guarantee glassware is suitable for specific purposes such as holding cosmetics. If you require sterile or clean glassware, it is your responsibility to clean or sterilise it after receipt.

Once we receive your returned items in unused and undamaged condition, we will process a full refund via your original payment method.